AI Analytics & Insights

AI Analytics & Insights turns every customer conversation into actionable intelligence. Automatically categorize inquiries, understand emotional tone, uncover the reasons behind frustration, and extract structured data — all without manual tagging.

See exactly what customers are asking, how they feel, and what specific details (like product issues or return reasons) are driving volume. Use these insights to prioritize improvements, measure automation impact, and make better decisions faster.

Available Analytics

• Conversation Topics Understand inquiry distribution and automation success by category using interactive treemaps and handoff trends.

• Sentiment Analysis Track customer emotions in real time and discover the root causes of negative experiences.

• Data Collection Automatically extract and report on any structured detail from conversations — from defect types to customer segments.