Launch Chat Widget
Use this guide to deploy the Octocom chat widget on your website (if you’re using Shopify, follow this guide instead). You’ll insert a script tag and configure domain settings in your Octocom dashboard.
1. Add the Script Tag
To embed the chat widget, insert the following script tag into your website’s HTML:
<script src="https://www.octocom.ai/chatbot/bundle.js" async></script>You can include this:
Directly in your website’s HTML (recommended), or
Via a tag manager such as Google Tag Manager (GTM)
⚠️ Note: If the chat widget is added via Google Tag Manager, it may be blocked by browser ad blockers and not appear for some users. To ensure the widget loads reliably, we recommend adding the script directly into your website’s HTML.
2. Whitelist Your Domain
The widget will only appear on domains that you explicitly allow. You can whitelist domains either via the Octocom dashboard or by contacting your account manager.
Configure in Dashboard
Go to Octocom Dashboard
Navigate to:
Settings → Channels → Web Chat → Deployment
In the Deployment tab:
Add your domain (e.g., example.com)
Enable deployment using the toggle
Click Save
Once saved, the widget will become active for visitors on the specified domain.
🛠️ Tip: You can restrict deployment to specific pages (e.g., /faq, /contact) if needed.
3. Optional: Time-Based Activation
You can configure the chat widget to appear only during specific hours (e.g., business hours).
This feature is currently managed manually. To enable it:
Contact your account manager to configure operating hours.
Last updated