AI Suggestion Buttons
Show a row of contextual question buttons on your storefront — AI-generated for the product the shopper is viewing, or a fixed list you set — that open the chat with the question pre-filled.
AI Suggestion Buttons show a row of clickable questions on your storefront, right where shoppers are deciding. Tapping one opens your Octocom chat with that question already filled in, so the customer can start a guided conversation about the product in a single click — instead of staring at an empty chat box wondering what to ask.
It's for stores running the Octocom web chat that want to surface the questions shoppers most likely have — about fit, materials, shipping, or compatibility — and turn them into conversations that drive a sale.
The questions come from one of two places:
- AI-generated — drafted automatically for whatever product the shopper is viewing.
- A fixed list — the exact questions you choose, shown on every page.
You control where the buttons appear, how they look, and whether they run on desktop, mobile, or both.
The buttons ship with the web chat widget — there's no extra script to install. Make sure the chat widget is deployed first.
How it works
When a shopper opens a product page, the widget adds your suggestion buttons next to the spot you choose — for example, just under the Add to cart button. With AI suggestions on, the questions are tailored to that exact product; with a fixed list, your chosen questions appear on every page.
Tapping a button opens the chat with the question pre-filled, ready to send. If you turn on Ask something else, an extra button lets the shopper open the chat and type their own question instead.
You can run the buttons on desktop only, mobile only, or both, and style them to match your storefront.
Configuration reference
Everything below is for whoever sets the feature up — in the dashboard or via the API. Most stores only need to pick a placement and a suggestion source to get started.