Common Issues

A campaign doesn't call

• Check its state. Only a Running campaign calls. Drafts need Launch; paused campaigns need Resume.
• Check its calling hours. Outside them, the campaign stays running but waits.
• Check the Pre-Call hook. When the hook fails, or two active Pre-Call handlers cover the business, recipients are retried every 5 minutes, without using an attempt, and aren't called until it works. Check the handler's executions under Settings -> Automation -> Event Handlers. See Pre-Call.
• Check the recipients. Recipients who were skipped, reached or used all their attempts aren't called again.
• Calls fail to connect: see Call failures.

A campaign shows no success rate

The success rate counts calls whose collected value success is true, yes or 1. Set it from a Call Completed hook or an action during the call.

Recipients aren't added

• One-shot campaigns take recipients only when they're created. Use a continuous campaign to add more later.
• Completed and canceled campaigns don't accept recipients.
• Phone numbers must be E.164, such as +15551234567.
• Duplicates are skipped: a number already waiting in the campaign, or a dedupeKey used before. See De-duplication.