Australia

Last checked: 16 October 2026. Scope: obtaining numbers for inbound/general telephony.

Number types and address rules

What to prepare

Local businesses: long-form registry extract showing officers/address (ASIC extract for Australian entities), registration number, website, representative's ID/passport and email (no aliases; personal domains may need extra checks), business classification and ISV assignment answer. Authorization comes from the extract naming the representative or a director-signed authorization letter. Supply address evidence; no PO box.

Mobile businesses: registry proving name/ID number and address evidence.

Toll-free businesses: name, non-PO-box address, website, registration number, representative's first/last names and email matching the business/website. No initial documents; digital checks can trigger evidence requests.

Individuals: local requires Australian ID/passport and number, address evidence, use case, email and website/social profile. Mobile requires ID/passport and Australian address evidence. Toll-free requires name/address, digitally checked. Individual service must relate to business/trade/profession.

Address evidence includes registry/ID where applicable, utility bill, tax notice, rent receipt, or title deed.

Before ordering

Twilio flags upcoming mobile/toll-free KYC changes. Recheck before submission. Local numbers outside the usage charging district can have charging/portability implications.

These are preparation notes, not a stock or approval guarantee. Check the exact number's Voice capability and current registration form. For shared terms and the ordering steps, see the overview.

Local terminology

Translations help identify terms; they do not expand Twilio's accepted document list.

Source

Twilio: Australia regulatory guidelines, checked 16 October 2026. Follow its number-type and individual/business sections for the complete current checklist.